My Salam
Does Salam Mobile offer prepaid and postpaid plans?
Yes, Salam Mobile offers both prepaid and postpaid plans. Prepaid is when you recharge your wallet and pay as you go. Postpaid is when you have a bill at the end of the month.
How can I find out more about plans and pricing?
For more information on Salam Mobile plans and pricing, Click Here. You can also download the My Salam Mobile app or visit any of our stores and kiosks Kingdom wide.
Does Salam Mobile offer unlimited plans?
Yes. Salam Mobile Infinite plans come with unlimited calls and unlimited data. Click here for more information.
Does Salam Mobile have a fair usage policy?
Fair usage policy is part of Salam Mobile plans; for more information, Click here.
Does Salam Mobile offer unlimited social media plans?
Yes, Salam Mobile provides unlimited social media plans; Click Here for more information.
Where can I download the My Salam Mobile app?
You can download our app from the Apple App Store or Google Play Store. Click here to download the app.
What are the features of My Salam Mobile app?
Here are some of the convenient features of the My Salam Mobile App: • Purchase a new SIM and have it delivered to your home. • Activate your SIM and verify it through Absher. • Register as a Salam Mobile customer in 3 easy steps. • Easy log in with Face ID or fingerprint, depending on your phone. • View your usage and credit limit • Recharge your wallet with your credit card, Mada card or any other available payment method.
Will Salam Mobile SIM fit my phone?
Yes, our SIMs are designed to fit any phone. Just take the SIM size you need and insert into your phone.
How can I locate a Salam Mobile store?
Just use our locator map to find the nearest Salam Mobile store or service outlet. Click here to view it.
What services are available at Salam Mobile stores?
You can get a new plan, activate your current one, pay your bill, top-up your account, replace a lost SIM, and access many other services at our stores and service outlets Kingdom wide. To find a Salam Mobile store near you, Click here.
Where can I find a 24-hour Salam Mobile self-service machine?
Just use our locator map to find a 24-hour Salam Mobile self-service machine near you. Click here to view it.
Why my Salam Mobile SIM is not working on my iPhone device?
You will need to do some manual configuration for your SIM card to make it work on Apple devices; go to your device settings and update the below: - Mobile/Cellular Data - Personal Hotspot - MMS - VoLTE
How can I purchase a Salam Mobile SIM Card?
You can purchase a new Salam Mobile SIM card by Clicking here or visiting one of our stores.
What do I need to purchase a Salam Mobile SIM?
All you need is your National ID or Iqama, your active mobile number, and your Absher username and password for authentication.
What do I need to purchase a Salam Mobile SIM?
All you need is your National ID or Iqama, your active mobile number, and your Absher username and password for authentication.
Can I choose a number I want? And how?
Yes, you can; when ordering your SIM card, you will be given the option to choose a number you want.
I don't have a mobile number, how can I purchase a new SIM Card?
Just use an email address for verification instead of a mobile number.
Do I need to activate my SIM after I purchase it from a Salam Mobile store?
If you purchased your SIM from a Salam store, you don’t have to do anything. Your SIM is already activated and you can use your new SIM immediately!
How can I activate my SIM after I purchase it online?
You can activate your SIM easily on the My Salam Mobile App or on our website. To activate your SIM: • Download the My Salam Mobile app. • Select "Activate your SIM." • Add your personal information and enter the verification code sent to you. • Verify your SIM on Absher or visit your nearest Salam Mobile counter. • Select "Scan SIM" to enter your SIM information automatically. You can also enter it manually. • Wait for the text confirmation—and you're done!
Why don’t I see any network signal after I activate my SIM?
Make sure you are not on airplane mode. If not, please click here to manually configure your phone.
I did not receive a four-digit OTP from Absher; how can I activate my SIM?
Make sure that you are using the Absher account connected to your mobile number. Also, verify that you have an active Internet connection when logging in to Absher. If it still does not work, please try again later.
What is ICCID? What is IMSI? Where can I find them?
Your SIM Card contains ICCID and IMSI codes. These are serial numbers and identifiers unique for your SIM. You can find them on your SIM card pack.
I purchased a prepaid number but did not activate it yet. How long can I keep it inactive?
You have up to 90 days to activate your number. If you still have not activated your number after 90 days, the number will be returned to Salam Mobile.
Are there any device settings required to connect my SIM?
Yes. Please Click here to manually configure your SIM for your device.
How can I top up my prepaid account?
You can top-up your prepaid account easily with your phone wallet—any time, anywhere, any amount, instantly. Or, purchase a scratch card from any Salam Mobile outlet. • Recharge with your credit, Mada card or phone wallet on the My Salam Mobile App or Salam Mobile website • Purchase a scratch card at any Salam Mobile outlet, then dial *101*
How can I see my bill?
You will receive your monthly bill on the email address you provided when you registered.
Can I get a copy of my last bill?
Your monthly bills will be sent to your email address. You can check them anytime.
What are the available payment methods?
You can pay with a credit card, Mada debit card, Sadad or cash.
If I do not have an unlimited data plan, what happens when I consume all available data in my plan?
When you consume all the data in your plan, simply recharge your account. You will only be charged for every additional gigabyte you use. And if your usage reaches the same consumption as our Solo Infinite plan, you will no longer be charged for any additional usage. That’s a fair deal!
