International Destination Covered under Add-on Package
| Country |
Operator |
3G |
4G |
5G |
| Armenia |
Ucom |
Yes |
Yes |
- |
| Austria |
T Mobile |
Yes |
Yes |
- |
| Austria |
Hutchison |
Yes |
Yes |
- |
| Bahrain |
Zain |
Yes |
Yes |
- |
| Bangladesh |
Robi Axiata |
Yes |
Yes |
- |
| Bangladesh |
Grameenphone |
Yes |
Yes |
- |
| Belgium |
Proximus |
Yes |
Yes |
- |
| Belgium |
Telenet |
Yes |
Yes |
Yes |
| Canada |
Telus |
Yes |
Yes |
Yes |
| China |
China Mobile |
Yes |
Yes |
- |
| Congo |
Vodacom |
Yes |
Yes |
- |
| Cyprus |
Epic |
Yes |
Yes |
- |
| Egypt |
Orange |
Yes |
Yes |
- |
| France |
Bougyues |
Yes |
Yes |
Yes |
| Germany |
Vodafone |
Yes |
- |
- |
| Germany |
Tmobile |
Yes |
Yes |
- |
| Ghana |
Vodafone |
Yes |
Yes |
- |
| Hungary |
T Mobile |
Yes |
Yes |
- |
| Iceland |
Nova |
Yes |
Yes |
- |
| India |
Bharti Airtel |
Yes |
Yes |
Yes |
| India |
Vodafone Idea |
Yes |
- |
Yes |
| India |
Vodafone Idea |
Yes |
- |
Yes |
| Indonesia |
Excelcom |
Yes |
Yes |
- |
| Iraq |
Zain |
Yes |
Yes |
- |
| Ireland |
EIR |
Yes |
Yes |
Yes |
| Italy |
Wind |
Yes |
Yes |
Yes |
| Jordan |
Zain |
Yes |
Yes |
- |
| Jordan |
Umniah |
Yes |
Yes |
- |
| Kazakhstan |
Tele 2 |
Yes |
Yes |
- |
| Kuwait |
Zain |
Yes |
Yes |
Yes |
| Kuwait |
Ooredoo |
Yes |
Yes |
- |
| Liechtenstein |
Salt |
Yes |
Yes |
- |
| Luxembourg |
Tango |
Yes |
Yes |
Yes |
| Malaysia |
Maxis |
Yes |
Yes |
- |
| Mauritius |
Cell Plus |
Yes |
Yes |
- |
| Morocco |
Inwi |
Yes |
Yes |
Yes |
| Netherland |
Vodafone |
Yes |
- |
- |
| Nigeria |
Globalcom |
Yes |
- |
- |
| Nigeria |
9Etisalat |
Yes |
Yes |
- |
| Oman |
Omantel |
Yes |
Yes |
Yes |
| Oman |
Vodafone |
Yes |
- |
- |
| Pakistan |
CMPAK |
Yes |
Yes |
- |
| Pakistan |
Telenor |
Yes |
Yes |
Yes |
| Palestine |
Jawwal |
Yes |
-Yes |
- |
| Philippines |
Globe |
Yes |
Yes |
Yes |
| Poland |
Tmobile |
Yes |
Yes |
Yes |
| Qatar |
Ooredoo |
Yes |
Yes |
Yes |
| Qatar |
Vodafone |
Yes |
Yes |
Yes |
| Russia |
MTS |
Yes |
Yes |
Yes |
| Singapore |
Starhub |
Yes |
Yes |
Yes |
| Singapore |
Singtel |
Yes |
Yes |
- |
| South Korea |
KTF |
Yes |
Yes |
- |
| Spain |
Vodafone |
Yes |
- |
- |
| Sri Lanka |
Mobitel |
Yes |
Yes |
- |
| Sri Lanka |
Dialog |
Yes |
Yes |
- |
| Sudan |
Zain |
Yes |
Yes |
- |
| Sudan |
Sudatel |
Yes |
Yes |
- |
| Switzerland |
Salt |
Yes |
Yes |
Yes |
| Switzerland |
Sunrise |
Yes |
Yes |
Yes |
| Switzerland |
Swisscom |
Yes |
Yes |
Yes |
| Taiwan |
Chungwa |
Yes |
Yes |
- |
| Thailand |
True Move |
Yes |
- |
- |
| Thailand |
True Move |
Yes |
- |
- |
| Tunisia |
Orange |
Yes |
Yes |
- |
| Turkey |
Turkcell |
Yes |
Yes |
- |
| Turkey |
Avea |
Yes |
Yes |
Yes |
| United Arab Emirates |
Etisalat |
Yes |
Yes |
- |
| United Arab Emirates |
Du |
Yes |
Yes |
Yes |
| United Kingdom |
H3G |
Yes |
Yes |
- |
| United Kingdom |
Vodafone |
Yes |
- |
- |
| Vietnam |
Viettel |
Yes |
Yes |
Yes |
International Destination Covered under Add-on Package
| Country |
Operator |
3G3G |
4G |
5G |
| Algeria |
Ooredoo |
Yes3G |
Yes |
- |
| Armenia |
Ucom |
Yes3G |
Yes |
- |
| Austria |
T Mobile |
3YesG |
Yes |
- |
| Austria |
Hutchison |
Yes3G |
Yes |
- |
| Azerbaijan |
Bakcell |
3YesG |
Yes |
Yes |
| Bahrain |
Zain |
Yes3G |
Yes |
- |
| Bangladesh |
Robi Axiata |
Yes3G |
Yes |
- |
| Bangladesh |
Grameenphone |
Yes3G |
Yes |
- |
| Belgium |
Proximus |
Yes3G |
Yes |
- |
| Belgium |
Telenet |
Yes3G |
Yes |
Yes |
| Bosnia |
|
3G |
|
|
| Bulgaria |
|
3G |
|
|
| Canada |
|
3G |
|
|
| China |
|
3G |
|
|
| Congo |
|
3G |
|
|
| Cyprus |
|
3G |
|
|
| Egypt |
|
3G |
|
|
| France |
|
3G |
|
|
| Germany |
|
3G |
|
|
| Germany |
|
3G |
|
|
| Ghana |
|
3G |
|
|
| Greece |
|
3G |
|
|
| Hungary |
|
3G |
|
|
| Iceland |
|
3G |
|
|
| India |
|
3G |
|
|
| India |
|
3G |
|
|
| India |
|
3G |
|
|
| Indonesia |
|
3G |
|
|
| Iraq |
|
3G |
|
|
| Iraq |
|
3G |
|
|
| Ireland |
|
3G |
|
|
| Italy |
|
3G |
|
|
| Japan |
|
3G |
|
|
| Jordan |
|
3G |
|
|
| Jordan |
|
3G |
|
|
| Kazakasthan |
|
3G |
|
|
| Kuwait |
|
3G |
|
|
| Kuwait |
|
3G |
|
|
| Lichenistian |
|
3G |
|
|
| Luxembourg |
|
3G |
|
|
| Malaysia |
|
3G |
|
|
| Malta |
|
3G |
|
|
| Mauritius |
|
3G |
|
|
| Morocco |
|
3G |
|
|
| Nepal |
|
3G |
|
|
| Netherland |
|
3G |
|
|
| Nigeria |
|
3G |
|
|
| Nigeria |
|
3G |
|
|
| Oman |
|
3G |
|
|
| Oman |
|
3G |
|
|
| Pakistan |
|
3G |
|
|
| Pakistan |
|
3G |
|
|
| Palestine |
|
3G |
|
|
| Philippines |
|
3G |
|
|
| Philippines |
|
3G |
|
|
| Poland |
|
3G |
|
|
| Qatar |
|
3G |
|
|
| Qatar |
|
3G |
|
|
Roaming Minutes
Unlimited
Prices are VAT inclusive
Roaming Minutes
Unlimited
Prices are VAT inclusive
Roaming Minutes
Unlimited
Prices are VAT inclusive
Roaming Minutes
Unlimited
Prices are VAT inclusive
International Destination Covered under Add-on Package
| Country |
Operator |
Yes |
4G |
5G |
| Bahrain |
Zain |
Yes |
Yes |
- |
| Kuwait |
Zain |
Yes |
Yes |
Yes |
| Kuwait |
Ooredoo |
Yes |
Yes |
- |
| Oman |
Omantel |
Yes |
Yes |
Yes |
| Oman |
Vodafone |
Yes |
- |
- |
| Qatar |
Ooredoo |
Yes |
Yes |
Yes |
| Qatar |
Vodafone |
Yes |
Yes |
Yes |
| United Arab Emirates |
Etisalat |
Yes |
Yes |
- |
| United Arab Emirates |
Du |
Yes |
Yes |
Yes |
Frequently Asked Questions
How can a customer subscribe to the business add-on packages?
Customer can contact through one of the following channels:
What are different subscription types of business add-on packages available?
Which business add-on packages are available for autorenewal subscription?
All add-on packages having 30-day validity can also be purchased with autorenewal subscription agreement.
What are charging rules for business add-on packages?
| Add-on Package |
Subscription |
Cancellation |
| One-time Subscription |
Full price charged upon successful subscription.
|
Non-refundable |
| Autorenewal Subscription |
Prorated charges and add-on package benefits for first
month based on subscription date. Full charges and
add-on package benefits for subsequent months.
|
Subscription continues till month end and service not
auto-renewed next month. Full charges and add-on
package benefits for last month.
|
What are business rules for multiple add-on package subscriptions of same service?
| Add-on Package |
Multiple Subscription |
Consumption Rules |
| One-time Subscription |
Allowed |
First-in First-Out |
| Autorenewal Subscription |
Not Allowed |
- |
What if a customer has fully consumed autorenewal subscription add-on package benefit?
Customer can request subscription to one-time add-on packages of same service.
What if a customer wants to cancel one-time addon package?
One-time add-on packages once subscribed cannot be requested for cancellation.
What type of roaming calls are consumed under Roaming minutes offered inside add-on packages?
Following call types are consumed while roaming (a) Local Calls, (b) Call Back KSA and (c) Incoming Calls.
What is fair usage policy for Unlimited Roaming Data?
5 GB per day and download speed throttle to 1 Mbps afterwards.
What will be the consumption priority between package and add-on package benefit?
The consumption priority is in following order
-
One-time Subscription add-on packages (first in first out,
in case of multiple one-time add-on subscriptions)
- Autorenewal Subscription add-on packages
- Business Postpaid Package benefits
Can a customer request subscription of add-on packages?
Yes, the request must be made officially through your company’s Authorized Person.
